Refund policy

Thank you for shopping with us!

We hope you are happy with your purchase. If you’re not completely satisfied, we’re here to help. Below is our return and refund policy:

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Proof of Purchase

  • A valid receipt or order confirmation email is required for all returns.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the refund status.

  • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

  • Please note that shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • Items can be exchanged for the same item or another item of equal value, depending on availability.

  • Exchange requests must be submitted within the 30-day return period.

  • To initiate an exchange, please contact us via the methods provided below.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was defective or incorrect.

  • For your convenience, we offer an option to purchase a return shipping label through our returns portal. Alternatively, you may use a shipping service of your choice.

  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt.

  • Submit a claim by emailing us with photos of the damage or defect.

  • We will arrange for a replacement or refund at no additional cost to you.

7. How to Initiate a Return or Exchange

  • Alternatively, contact our support team via the methods below for assistance.

8. Contact Us

If you have any questions or need further assistance with your return, feel free to reach out:

  • Email: gabrielvaldes.ebenezer@gmail.com
  • Phone: +886 909 664 192
  • Address: No.62, Siwei Rd, Linkou District, New Taipei, Taiwan

Thank you for choosing us! We’re committed to ensuring a smooth and hassle-free experience for you.